CUSTOMER CARE
Here to help, from your first enquiry to your event day.
CONTACT US
At C4 VIBEZ LTD, we are committed to providing excellent customer service from your initial enquiry through to the successful delivery of your event.
Whether you have a question about our services, require a quotation or need assistance with an existing booking, our team is here to help.
You can contact us using the enquiry form on our Contact page.
OUR BOOKINGS
All bookings are subject to availability, and dates may become unavailable as new reservations are confirmed.
We recommend contacting us as early as possible, particularly for weddings, corporate events and peak-season celebrations, to discuss your requirements and secure your preferred date.
Once we have reviewed your enquiry, we will provide a tailored quotation outlining the services requested, pricing and relevant booking arrangements.
Please note that submitting an enquiry or receiving a quotation does not automatically secure a booking.
CURRENCY
All quotations, invoices and payments are issued in Pounds Sterling (GBP) unless an alternative currency has been expressly agreed in writing.
For customers booking from outside the United Kingdom, any applicable currency conversion charges or international banking fees are the responsibility of the customer unless otherwise agreed.
PAYMENTS & DEPOSITS
C4 VIBEZ LTD currently accepts payments by bank transfer and cash, where agreed.
Payment instructions and any applicable deposit requirements will be provided as part of your quotation or booking arrangements.
A deposit may be required to secure your chosen date and services. The amount, payment deadline, balance due date and applicable cancellation terms will be confirmed before your booking is finalised.
Your booking is not confirmed until we have received the required deposit and issued written confirmation.
We reserve the right to introduce additional payment methods in the future, subject to availability and any applicable terms.
BOOKING CONFIRMATION
Once your booking has been agreed and the required deposit has been received, we will issue confirmation using the contact details you have provided, normally by email.
Your confirmation will outline the relevant booking information, including the event date, agreed services, payment arrangements and any other important details.
Please review your confirmation carefully and contact us promptly if any information is incorrect.
If you are expecting an email from us, we recommend checking your junk or spam folder before contacting our team.
BOOKING STATUS
You are welcome to contact us at any stage to request an update on your enquiry or booking.
For clarity, your booking may be at one of the following stages:
Enquiry Received: We have received your initial enquiry and are reviewing your requirements.
Quotation Provided: We have issued a quotation for your consideration. Your requested date has not yet been secured.
Awaiting Confirmation: Booking arrangements are being finalised, including any required deposit or outstanding information.
Booking Confirmed: Your booking has been accepted, the required deposit has been received and written confirmation has been issued.
If you have any questions regarding your booking status, please contact our team directly.
